Specialty rug stain removal in Toronto
Red wine, coffee, tea, juice and the old set-in stain nobody remembers making. That’s what our specialty rug stain removal is for. When a wash alone won’t shift them, we treat them at our facility, as an extra step, a little at a time.
Wine, coffee & tea
Wine, coffee, tea and juice stains
Common, and usually easier when fresh.
Red wine stains set fast, and so do grape juice and berries. Coffee and tea leave brown marks that linger. Fresh spills tend to respond better than old ones.
A regular wash can’t take care of every rug problem. Coffee stains, red wine and pet urine can all spoil the look of a rug you love, and quickly. Even so, for most stains we suggest the wash first: see how it goes, then decide on stain treatment.
Silk and viscose are the exception: a viscose stain almost always needs stain treatment, and a silk stain usually does. Our blog has tips for wine and grape juice stains, but on a handmade, silk or viscose rug, please call us before you try anything.
Tough stains
Careful stain treatment at our facility
A close look at the stain first.
On a handmade Persian, Oriental, Indian or other handmade rug, stains call for extra care. The treatment has to be gentle to avoid bleeding and discolouring, which is why we ask you not to tackle them yourself. It’s all too easy to set a stain permanently or, worse, to bleach or strip the rug’s natural dyes for good.
On some rugs we also judge whether the colours might run, and if it looks possible, you hear from us first. There isn’t always a way to tell in advance, so if you have a concern, mention it at pickup.
How we go about it
A slow process
Stain removal takes time
A stubborn stain lifts bit by bit, over several rounds.
Rug stain removal is a slow, patient process, and it can’t be rushed. There’s no magic product you can put on a stain to make it disappear.
Stain removal takes 1 to 3 weeks on average, sometimes more, because the treatment has to be applied again and again, in small amounts, to do its work properly. That’s on top of the regular wash, which usually takes about a week.
Round by round
Wash
A full wash always comes first.
Treat
With your OK, a special product is left to work.
Dry, check, repeat
Until the stain is gone or stops lifting.
Final check
Dried fully and looked over before going home.
Stain treatment is an extra step and always your decision. If we spot a stain you didn’t mention, we call you first, and if a regular wash is still what you want, that’s all we bill for.
Old or stubborn stains
When a stain is harder to shift
You’ll know what to expect.
When nobody has tried cleaning it first, virtually all stains come out completely. A few, such as old set-in spills, are stubborn, and if yours is one of them, you’ll hear it from us up front.
Very stubborn stains are rare. If stain treatment leaves one less than about 90% gone, the treatment costs you nothing, and your rug’s regular cleaning is billed as normal. That’s our stain promise*.
* Read every condition in Our promises in detail.
What the promise covers
Silk & viscose
Covered, unless someone cleaned it at home first.
Pet urine
The stain may lift; bleaching isn’t covered.
Just spilled?
What to do right away
Those first few minutes count.
The easiest stain for us to take out completely is one nobody has tried to clean.
- Use a spoon to lift off anything solid.
- Blot it once with a dry white cloth, without rubbing.
- Leave out water and cleaning products: on silk and viscose, they can do damage that can’t be undone.
- Not sure what to do? Roll the rug up and call (416) 939-7571. We’ll pick it up, and that’s one less thing to worry about.
Questions
Specialty stain removal questions
The questions we’re asked most often, answered the way we would on the phone.
Will a regular wash take out a wine or coffee stain?
It can. For most stains we suggest the wash first, to see how it goes. If the stain stays, stain treatment is the next step, and the choice is yours. On viscose, a stain almost always needs stain treatment, and on silk it usually does.
Do you treat ink, rust, nail polish, paint, wax or blood?
Yes. Ink, rust, nail polish, paint, wax and blood are all treated on area rugs at our facility, as an extra step, once you’ve given the go-ahead. Please don’t try to remove them yourself first. Tell us what was spilled and we’ll give you our opinion.
How long does stain treatment take?
A regular wash usually takes about a week. Stain treatment needs another 1 to 3 weeks on average, and stubborn stains can take longer, because it’s applied a little at a time, round after round.
How much does stain treatment cost?
It’s added to the cleaning price, and only starts once you’ve approved it. You pay what we agreed. If your rug doesn’t need it, we’ll say so.
I already tried to clean the stain. Is it still covered?
For most rugs, yes: the stain itself is still covered by the promise. Damage from the attempt isn’t, such as colour loss, bleaching or fibre damage, but we’ll say what, if anything, can be done about it. Silk and viscose rugs are covered only if the stain hasn’t been cleaned at home first.
Is a dye run covered by the stain promise?
No. A dye run is colour that has already bled across the rug, and dye runs aren’t covered by the stain promise. Call us and tell us what happened, and we’ll give you our honest opinion.
Wine, coffee or an old stain that won’t budge?
Book online or call (416) 939-7571 and tell us what was spilled: specialty rug stain removal in Toronto, done at our own facility.